Time line for context:
1987 — Born in Uttar Pradesh, India 🇮🇳
2006 - Enrolled into Bachelors of Technology program at APJ Abdul Kalam Technical University
2010 - Completed my Bachelors of Technical degree
2010 - Started working at HCL Technologies, Bangalore, India 🇮🇳
2013 - Moved to Singapore 🇸🇬 and continued working at HCL Technologies & Deutsch Bank
2015 - Got married to Kshama
2016 - Enrolled into MBA program at S P Jain School of Global Management
2016 - Ran 🏃♂️➡️ my first marathon
2018 - Nishka 👧 was born and completed MBA
2018 - Started working at PayPal
2020 - Started working at Amazon
2022 - Moved to United States 🇺🇸
2023 - Anisha 🧒 was born
🧑🏽💻 Product Manager with 14+ years of experience in Payments and Fintech | Digital Payments - Acceptance; Expansion; Experience; | Corporate & Transaction Banking |
Professional Life
Senior Product Manager Technical | International Emerging Payments
Location: United States 🇺🇸 | 🗓️ Oct ‘22 - Present
Senior Product Manager Technical | International Emerging Payments
Location: Singapore 🇸🇬 | 🗓️ Dec ‘20 - Sep ‘22
Role Description: • Responsible for new payment methods integration and payments expansion for Digital Businesses (Prime Video, Audible, Kindle, and others) in South East Asia and Africa. • Responsible for strategy, discovery, roadmap planning, execution and launch of digital payment products. • Working with internal and external stakeholders to improve customer engagement and adoption of Amazon Payments program and positively drive Amazon flywheel.
Product Manager Technical, Payments Experiences and Acceptance
Location - Singapore 🇸🇬 | 🗓️ Sep ‘18 – Nov ‘20
Role Description: • Product Manager for Payments Experience portfolio at PayPal responsible for Partnership, Rewards and Voice of Customer initiatives. • Focused to increase customer perception and enable them to earn and burn reward points with PayPal. Partnering with issuers to enable ease of on-boarding and provide better experience. • Working with cross functional teams of designers, front-end engineers, back-end engineers, analytics, PMO and engineering managers to keep the initiatives on track for delivery. • Representing roadmaps, product status and deliverables to Senior Leadership on a regular basis.
Technical Product Manager, Corporate and Transaction Banking
Location - Singapore 🇸🇬 | 🗓️ Apr 2015 – Aug 2018
Role Description: • Collaborated on a daily basis with internal and external stakeholders based across the globe to perform sprint planning and prioritize new changes and backlogs. • Lead DevOps practices across products for Continuous Integration and Delivery practices. • Design, maintain and provide technical solutions based on customer needs, translate business requirements into functional and nonfunctional requirements while removing impediments in delivery. Writing User Stories and detailed FSDs for scoped changes and presenting them to business counterparts. • Identify user requirements through open-ended discussions, creating wireframes and prototypes for products functional and technological enhancements. • Updating and tracking functional and non-functional requirements using Jama, JIRA and Confluence. • Incorporating and enhancing DevOps tools and practices across SDLC.
Senior Software Engineer, Corporate and Transaction Banking
Location - India 🇮🇳 , Germany 🇩🇪 and Singapore 🇸🇬 | 🗓️ Oct 2010 - Mar 2015
Role Description: • Performed source code reverse engineering of a legacy application. • Implemented application and database security management changes for the products. • Enhancement and bug fixing tasks based on products release plan. • Performed security and code quality issue resolution for the product. • Worked on integrating application with multiple downstream and upstream applications.
Education
Professional Graduate Program | Innovation and Entrepreneurship (2020) Stanford University, Stanford Center for Professional Development
Master of Business Administration (MBA) Executive | Finance and Marketing (2016-2018) SP Jain School of Global Management, Singapore
Bachelor of Technology (B. Tech) | Information Technology (2006-2010) APJ Abdul Kalam Technical University, India
Honors and Awards
- Received ‘The Team Player’ 2020 award at PayPal for being a true customer and team champion.
- 1st Runner-Up Opportunity Hackathon, 2019 at PayPal.
- Received ‘The Inspirers’ 2019 award at PayPal for inclusion, collaboration and being a customer champion.
- 1st Runner-Up Payments Hackathon, 2019 at PayPal.
- SPOT award for innovation and coming up with new product ideas which helped to increase the auth rate.
- SPOT award for reducing failed customer interaction and improving the payment experience.
- Outstanding Performer award at HCL for 7 consecutive years (2012-2018)
Personal Life
- Conducting presentations internally and externally on Payments and Product Management
- Contributing to the society by active engagement with NGOs through corporate CSR and volunteering.
- Fundraising volunteer since 2017 for Children’s Cancer Foundation, Singapore.
- Active member of Unity, Women@, Wellness and Technology communities in different organizations.
- Counselling fresh graduates and university students on resume writing and career related topics.
- Avid reader of non-fiction books, perpetual learner, constantly tinkering with new gadgets.